Effective Date: January 1, 2024
1. Information We Collect
When you book our balloon decoration services, we collect the following information:
- Personal Information: Name, phone number, email address, and delivery address
- Event Details: Event type, date, time, venue location, and decoration preferences
- Payment Information: Payment method details (processed securely through third-party payment gateways)
- Communication Data: Messages sent via WhatsApp, email, or contact forms
2. How We Use Your Information
We use your information to:
- Process and fulfill your decoration booking requests
- Communicate with you about your event details and updates
- Send booking confirmations, reminders, and follow-ups
- Improve our services based on your feedback
- Send promotional offers and updates (with your consent)
- Comply with legal obligations and resolve disputes
3. Information Sharing
We do not sell, rent, or share your personal information with third parties except:
- With our decorators and delivery team to fulfill your booking
- With payment processors to complete transactions securely
- When required by law or to protect our legal rights
- With your explicit consent
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request a copy of the data we hold about you
- Withdraw consent for data processing
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone: +91 98765 43210
- Email: hello@shriballondecor.com
- WhatsApp: +91 98765 43210