Effective Date: January 1, 2024
1. Cancellation Policy
We understand that plans can change. Here's our cancellation policy based on when you notify us:
Full Refund (100%)
- Cancellations made 7 days or more before the event date
- Full advance payment will be refunded within 5-7 business days
Partial Refund (50%)
- Cancellations made 3-6 days before the event date
- 50% of the advance payment will be refunded
- Materials already prepared for your event cannot be refunded
No Refund
- Cancellations made less than 48 hours before the event
- No-shows on the event day
- Cancellations after our team has reached the venue
2. Rescheduling Policy
We offer flexible rescheduling options:
- Free rescheduling: Available up to 5 days before the event
- ₹500 rescheduling fee: For changes made 2-4 days before the event
- Not available: Rescheduling within 48 hours of the event
- Subject to availability on the new date
3. Weather-Related Cancellations
For outdoor events affected by severe weather:
- We offer free rescheduling to another date
- Or a full refund if rescheduling is not possible
- Must be notified at least 6 hours before the scheduled setup time
4. Service Issues or Defects
If there are issues with the decoration quality or service:
- Notify us immediately via WhatsApp with photos
- We will send our team to fix the issue within 2 hours
- If unable to resolve, we offer a partial or full refund depending on the severity
- Claims must be made within 24 hours of the event
5. Non-Refundable Items
The following items are non-refundable:
- Custom name boards, banners, or personalized items
- Special-order balloons or imported decorations
- Additional services like photography or cleanup
- Delivery charges
6. How to Request a Refund
To cancel your booking and request a refund:
- Contact us via WhatsApp (+91 98765 43210) or email
- Provide your booking reference number
- State the reason for cancellation
- Refunds are processed within 5-7 business days to your original payment method
⚠️ Important: Please ensure you notify us as early as possible to avoid cancellation charges. We recommend reviewing your event plans before confirming your booking.
7. Force Majeure
In case of unforeseen circumstances beyond our control (natural disasters, pandemics, government restrictions), we will work with you to reschedule or provide a full refund.
8. Disputes
Any disputes regarding refunds will be handled on a case-by-case basis. We are committed to finding a fair resolution.
9. Contact Us
For any questions about cancellations or refunds, please contact us:
- Phone: +91 98765 43210
- Email: hello@shriballondecor.com
- WhatsApp: +91 98765 43210